Effective date: [19/03/2026]
Barclays Appliance Service Centre, trading as the same, (“Barclays”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information through our website, by phone, by email, in person, and when providing appliance repair, maintenance, installation, inspection, reconditioning or related services.
This policy explains:
The personal information we collect depends on how you deal with us. It may include:
In some cases, we may also collect information about access arrangements, property details relevant to the service, or warranty information where needed to assess, book or complete work.
We may collect personal information when you:
We generally collect information directly from you. In some cases, we may collect it from:
We collect, hold, use and disclose personal information so we can:
If you do not provide the information we reasonably need, we may not be able to quote, book, carry out or complete the requested service, or respond fully to your enquiry.
We may use and disclose personal information for the purposes described in this policy, including to:
We do not sell personal information.
We may send you service updates, reminders, promotions, news or other marketing communications where permitted by law. You can opt out of marketing communications at any time by:
Even if you opt out of marketing, we may still contact you about bookings, quotes, invoices, service work, warranties, safety matters or other important service-related issues.
Our website may collect technical and usage information such as IP address, browser type, device information, pages visited, time on site and referral source. We may use cookies and similar technologies to operate the website, understand traffic, improve performance and support advertising or remarketing. Please see our Cookie Policy for more details.
Some of the third-party providers we use for website hosting, cloud storage, communications, analytics, payments, marketing or software support may store or process personal information outside Australia. Where this happens, we will take reasonable steps to ensure your information is handled appropriately in line with applicable privacy requirements.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include:
No system is completely secure. While we take reasonable precautions, we cannot guarantee the security of information transmitted over the internet.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, keep business and tax records, manage warranties or disputes, and comply with legal obligations. When information is no longer required, we take reasonable steps to destroy it or de-identify it.
You may request access to the personal information we hold about you. We will usually provide access within a reasonable time, unless an exception applies under law. We may need to verify your identity before giving access. In some cases, we may charge a reasonable administrative fee for providing access, but we will let you know first.
If you believe any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you can ask us to correct it. We will consider your request and respond within a reasonable time.
If you have a complaint about how we have handled your personal information, please contact us using the details below. Please include enough detail for us to understand and investigate the issue. We will review your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their policies before providing personal information.
Our website and services are generally intended for adults. If personal information about a child is provided to us, we will handle it in accordance with applicable law.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.
If you want to access or correct your personal information, opt out of marketing, or make a privacy complaint, please contact us:
Privacy Contact: [Insert privacy contact name/title if desired]
Barclays Appliance Service Centre
Address: 116 Fussell St, Ballarat East VIC
Phone: (03) 5339 9034
Email: service@barclaysappl.com.au
