Effective date: [19/03/2026]
These Terms & Conditions govern your use of the Barclays Appliance Service Centre website and your purchase or use of our services.
By using our website, contacting us, booking a service, requesting a quote, or engaging us to provide work, you agree to these Terms & Conditions.
In these Terms, “Barclays”, “we”, “us” or “our” means Barclays Appliance Service Centre, trading as the same.
We provide appliance-related services, which may include:
Service availability may vary depending on location, appliance type, brand, parts availability, scheduling, technician availability and safety considerations.
We aim to ensure the information on our website is accurate and up to date. However, website content is general in nature and may change without notice.
Images, descriptions, examples, brands and service references on the website are provided for general information only and do not guarantee that every service, appliance, fault or brand can be attended to in every case.
Any quote, estimate or price indication we provide is based on the information available at the time. If further faults are discovered, extra labour is required, parts prices change, access conditions differ, or the job is materially different from what was originally described, we may need to revise the quote or estimate.
We will let you know where reasonably practicable before carrying out additional chargeable work.
Online and phone bookings are requests for service and are subject to confirmation. We will do our best to attend within the agreed time or service window. However, appointment times may be affected by traffic, weather, emergencies, prior jobs taking longer than expected, technician availability, parts delays or other factors outside our reasonable control.
If we need to reschedule, we will try to contact you as soon as reasonably possible.
You are responsible for providing safe and reasonable access to the appliance and work area. This includes ensuring:
We may refuse, stop or postpone work if the site is unsafe, inaccessible, unlawful, or not suitable for the requested service.
Some faults are not fully apparent until the appliance is opened, tested, dismantled or assessed in more detail. You acknowledge that:
We will aim to explain practical options based on what we find.
You agree to provide accurate information about the appliance, fault, model, location and any known history relevant to the job.
You must tell us about anything that could affect the service, including previous repairs, electrical issues, water leaks, pest infestations, access problems, damage, or safety risks.
Where a job requires parts or materials:
Any quoted timeframe for parts is an estimate only.
Where an appliance is assessed or repaired in our workshop, you are responsible for collecting it within a reasonable time after being told it is ready, unless other arrangements are agreed.
If an appliance is not collected after reasonable attempts to contact you, we may charge storage fees where permitted by law and, after any required notice period, deal with the item in accordance with applicable law.
You agree to pay the fees and charges applicable to your service, including:
Unless otherwise agreed, payment is due at the time of service completion, on invoice due date, or before release of goods, parts or workshop items, depending on the type of job.
We may require deposits for certain jobs, special-order parts or higher-value work.
Deposits may be required for booked work, parts orders or workshop jobs.
Unless otherwise required by law, deposits may be applied toward the total job price.
If you cancel after parts have been ordered or costs have been incurred, we may retain or deduct amounts reasonably necessary to cover those costs, to the extent permitted by law.
If you need to cancel or reschedule, please give us as much notice as possible.
We may charge a reasonable cancellation fee or lost-time fee where:
Any such fee will be limited to reasonable costs actually incurred, subject to applicable law.
In some cases, we may inspect and test an appliance but be unable to reproduce the issue, identify a fault during the appointment, or complete the repair during the first visit.
A service call, inspection or diagnosis fee may still apply for time spent, travel, testing and assessment.
If we expressly provide a workmanship or repair warranty, details of that warranty will be provided separately or on your invoice, quote or service documents.
Any voluntary warranty we provide is in addition to, and does not limit, your rights under the Australian Consumer Law.
Where work is performed under or in relation to a manufacturer’s warranty, extended warranty or third-party warranty program, additional terms from that provider may apply.
We may need to follow manufacturer processes, approval requirements, scope limits or parts protocols in those cases.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Where a law permits us to limit liability, our liability will be limited to the minimum extent permitted by law.
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business opportunity or data.
To the extent permitted by law, we are also not responsible for loss or damage arising from:
Nothing in these Terms excludes liability that cannot lawfully be excluded.
You should let us know before work starts if there are fragile fittings, difficult access issues, or known risks around the work area.
We are not responsible for pre-existing cosmetic issues, deterioration, corrosion, rust, brittle materials, or concealed conditions that become apparent during reasonable service work.
Some appliances or installations may require a licensed electrician, plumber, gasfitter, builder or other specialist.
Where the law or safety standards require this, we may decline to carry out that part of the work or recommend that you engage an appropriately licensed trade.
All content on our website, including text, logos, graphics, images, branding and layout, is owned by or licensed to us unless otherwise stated.
You must not copy, reproduce, modify, republish or distribute website content without our prior written permission, except as permitted by law.
You must not use our website:
Our website may include links to third-party websites, social media platforms, booking tools or service providers.
We do not control those third parties and are not responsible for their content, availability or practices.
Your use of our website and services is also subject to our Privacy Policy and Cookie Policy.
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including severe weather, accidents, illness, supplier failures, transport disruptions, utility outages, industrial action, natural disasters, government action or other unforeseen events.
We may update these Terms from time to time. The latest version published on our website will apply to future website use and future bookings, unless otherwise required by law.
These Terms are governed by the laws of Victoria, Australia. Any disputes relating to these Terms will be subject to the non-exclusive jurisdiction of the courts of Victoria.
If you have questions about these Terms, please contact us:
Barclays Appliance Service Centre
Address: 116 Fussell St, Ballarat East VIC
Phone: (03) 5339 9034
Email: service@barclaysappl.com.au
